Privacy Policy
Last Updated: October 15, 2025
This Practice Privacy Policy ("Policy") describes how Smilee AI, Inc. ("Smilee AI," "we," "us") collects, uses, and shares information about our dental practice Clients ("you").
Important Note: This Policy does not apply to the patient information or PHI you collect through the Service. Our practices regarding PHI are governed by the Business Associate Agreement (BAA).
1. Data We Collect About Your Practice
We collect information you provide directly to us when you register for an account, update your profile, or communicate with us. This information includes:
- Contact Information (e.g., your name, practice name, email address, phone number)
- Billing Information (e.g., credit card details, billing address), which is processed by our secure third-party payment processor
- Business Details (e.g., practice address, website URL)
- Communications content (e.g., support tickets, emails)
2. How We Use Your Practice Data
We use this information to:
- Provide, maintain, and improve the Service
- Process payments and manage your subscription
- Communicate with you, including sending transactional messages, security alerts, and support responses
- Send you marketing and promotional communications, only if you have explicitly consented to receive them during registration
3. How We Share Your Practice Data
We do not sell your business data. We may share this information only in the following limited circumstances:
- With trusted third-party service providers who perform services on our behalf (e.g., payment processors, cloud hosting providers), under strict confidentiality obligations
- If required by law or in response to a valid legal process
- In connection with a merger, sale, or acquisition of our business
4. Your Rights and Choices
Account Information
You can update or correct your practice information by logging into your account settings.
Marketing Opt-Out
You can opt-out of receiving marketing communications at any time by contacting us at support@smileeai.com or by using the "unsubscribe" link included in every marketing email.
5. Data Security
We implement appropriate administrative, physical, and technical security measures designed to protect your business data from unauthorized access, use, or disclosure.
6. Data Retention
We retain your business information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have questions about this Practice Privacy Policy, please contact us at:
- Email: support@smileeai.com
- Smilee AI, Inc.